Role and responsibility of a station manager, Airline and Airport Security, ICAO security manual, Fraud prevention, Airside safety, Emergency, Foreign Objects, Baggage Handling Management, Claims, Mishandling, Pilferage, Loss, Passenger Handling, Catering, Handling agreements and services, Liability and indemnity, People Management, Communication.
Cargo Automation; Administrative Automation, Physical Handling Automation, Cargo 2000, Future Developments in Cargo Automation.